Google Store
Google Store Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Google Store has a 1.6 star rating from 311 reviews, with 6% likely to recommend and an 83% unfavorable share; consumers report high prices and frequent requests for refund or exchange due to product and service issues.
Key Takeaways for Future Customers
- Check Google Store reviews before buying and verify promotions and membership discounts applied.
- Expect long waits to reach a live agent and prepare documentation if disputing billing or subscriptions.
- Consider refund and warranty processes may be slow; track deliveries and retain receipts.
Negative Feedback / Risk Areas
- Repeated reports of terrible customer service and no human customer support.
- Many Google Store customer complaints about refunds, exchanges, cancellations, and unauthorized charges.
- Billing and payment issues including missing order confirmations, declined promotions, and subscription disputes.
- Delivery problems and missing or incorrect items are frequently reported.
Positive Feedback
Users note good products and perceived great quality with occasional fast, helpful service or successful exchanges when they reach a human representative.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Google Store has a 1.6 star rating from 311 reviews, with 6% likely to recommend and an 83% unfavorable share; consumers report high prices and frequent requests for refund or exchange due to product and service issues.
Key Takeaways for Future Customers
- Check Google Store reviews before buying and verify promotions and membership discounts applied.
- Expect long waits to reach a live agent and prepare documentation if disputing billing or subscriptions.
- Consider refund and warranty processes may be slow; track deliveries and retain receipts.
Negative Feedback / Risk Areas
- Repeated reports of terrible customer service and no human customer support.
- Many Google Store customer complaints about refunds, exchanges, cancellations, and unauthorized charges.
- Billing and payment issues including missing order confirmations, declined promotions, and subscription disputes.
- Delivery problems and missing or incorrect items are frequently reported.
Positive Feedback
Users note good products and perceived great quality with occasional fast, helpful service or successful exchanges when they reach a human representative.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Campbellton, New Brunswick
Iv sent text several times ... My New pixel 10 has manufacturer issue s nothing Rogers can do for me iv had all technical issued tests .. all is good but it's hardware and manufacturer issue .. all Im
- - Pixel 10 has a manufacturer defect per update.
- - It shuts down for hours and can't call.
- - The reviewer requests a replacement phone ASAP.
New pixel 10 has manufacturer issues ... Rodgers did an technical update...
And they said it's a manufacturer defect... It shuts down for hours at a time .. can't call can't except call s can't call out .. I'm an elder and need my phone please send me a swap.
Phone ... I need this ASAP...
Please already sent 3 or more texts Jean Barnaby Francis {{Redacted}} 506 435 **** ...
Preferred solution: All I want is a swap google pixel 10.. My new phone has manufactured issues
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Maputo, Cidade De Maputo
Good day l am Charles Arufaneti please...
Good day l am Charles Arufaneti please help me unlock my network after changing SIM card it locked help me please
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
South Windsor, Connecticut
- - Unsolicited full-screen promos appear on wake before lock screen.
- - No opt-in, disclosure, or opt-out; system overlays bypass Android controls.
Consider alternatives to the Google and Android ecosystem.
Several times when waking my device, I am presented with a full-screen Google promotion (for example, Download Wallet now) before I even reach the lock screen. I never opted into this, there is no clear disclosure that the device will display advertisements, and there is no user-accessible setting to turn this behavior off.
The issue is not limited to notifications; these are system-level overlays delivered through components like Device Personalization Services or Google Play Services.
They circumvent standard Android notification controls, making them impossible for the average consumer to disable. This creates the impression of an ad-supported device, despite the fact that the phone was purchased at full price with no indication that advertisements would be pushed at the operating system layer.
This practice feels deceptive, as it introduces commercial content in areas of the user interface traditionally reserved for security and core system functions (e.g., the lock screen).
It also resembles the lock-screen ad model used by Amazon on discounted devices except in this case, there was no discount, no disclosure, and no consent.
I am requesting the FTC investigate whether Google is:
Delivering advertising or promotional content through system components without meaningful user consent,
Failing to provide users with a clear opt-out mechanism,
Misrepresenting or failing to disclose that paid devices may display unsolicited commercial content,
Using system-level privileges to bypass normal notification and advertising controls.
Consumers should have complete control over advertising on devices they fully own, especially at the lock-screen level. Googles current approach undermines that expectation and raises questions about unfair or deceptive practices.
User's recommendation: Don’t settle for forced ads or tracking. Consider phones like flashe or ROM with GrapheneOS. These independent options don’t shove ads into your lock screen, like Google Pixel and Amazon Fire
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Nashville, Tennessee
Google Play Criminal-Friendly Retailer Honors Fraudulent Charges
- - Unauthorized Google Play purchase; I contacted support the same day with details, but it was deemed nonrefundable and no action was taken.
USE APKs and Mirrors.... tell Google to get F KT
Someone purchased something on the Play Store that was not me. I contacted Play the same day.
I got back an email asking for more info, which I provided the moment I received it. I have not heard anything back. So I filed it again, and they sent an email saying the purchase was made for a nonrefundable item.
Call me retarded, but I fail to see how that is my fault or my problem. They have shut down 98% of the phone numbers listed online for you to contact.
So if you want to commit fraud on Google Play, be sure the item you purchase fraudulently is nonrefundable, because you can keep the product, and they will do nothing to investigate it.
It really is a criminal's dream to live in America these days.
First, it is fraud. Then it is punching strangers in the face and walking away just because you can.
Next comes beating up police in broad daylight, and once you have completed all steps, passed Go, and collected $200, go ahead and commit a rape and/or murder in broad daylight on video. The final boss is to see if there is anything worse than what you can do and still get out the same day on cashless bail.
What a bunch of a#$$%&%$!
- Too big to give a shat whose money they take
- Hard to reach
- Criminal-friendly
Preferred solution: Full refund
User's recommendation: Do NOT put any payment methods on Google. Delete Google Wallet. Try to find companies to work with that don't feel just fine with honoring fraudulent purchases.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerGoogle has taken $50 out of my account
I want my *** money back y'all didn't have no business taken anything out of my account so give me my damn money
- Give me my money
- Give me my money
Preferred solution: Full refund
User's recommendation: Give me my money
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Campbellton, New Brunswick
Phone is not working
- - Phone keeps freezing and won't come back on for hours.
- - Asks for a replacement and to return the phone; Rogers says it's a manufacturer issue.
My phone keeps freezing and most times I can't get in for hours. I've been told Rogers can't do anything for me as it's a manufacturer problem.
The technical issues were good, but it's freezing and doesn't come back on for hours. I'm an elder and need my phone. Please get me a swap. I've had many phones here and this is the first time with these issues.
I'm paying good money, so please send me a replacement and I will send this one I have back. Thanks.
Preferred solution: A swap I want a new one
Dothan, Alabama
Incorrect rear speakers
- - Criticizes the 2004 Chevy 2500 HD compatibility chart.
- - Truck uses 4x6 oval rear speakers; photos show round.
- - Return shipping terms on eBay were criticized.
Google try to make it out like it was my fault for purchasing the wrong rear speakers for my truck. Very wrong!
They need to make a complete review of their compatibility chart for year & make of my 2004 Chevy 2500 hd 4 door crew cab. My truck has 4* 6 oval speakers rear doors. They even sent me pictures of round circular speakers for rear doors. Wrong- my truck which still has the factory speakers are oval 4* 6.
Dont know if other trucks the same year & model had the round speakers installed from factory. But to solve this problem they need to state or suggest removing rear panels to assure customers are ordering the correct speakers. By my understanding and research that year model had either the round or oval speakers installed from factory. I didnt know this when ordering the speakers, it was after the fact, the speakers I purchased in good faith would not work.
Now they want me to pay for shipping back to eBay with all kinds of stipulations. As said before, like it was my fault.
I will never order anything through ebay again! Ill let everyone I know to beware of this sloppy company.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerGoogle pixel 10 pro 4 months old and it's getting Frozen and double screen
I have no advice right now because I am still waiting for something to be done about my phone that is not working properly and it's about 4 months old.
Not at the moment. I am still waiting
Hello, my phone problem is still not fixed. I'm still having issues.
My phone is still getting stuck and double screen... Also more Frozen than before
Phone keep on getting Frozen and also double screen. I was already on the phone with a rep and I got somehow disconnected so I need to speak with someone again
- Customer service is keeping me posted
- I cannot see or talk to the person directly
Preferred solution: I would like to get my phone fixed or replaced
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund
Wrong company I don't know how you got Assurant and Google Play mixed up... Those are 2 totally different organizations.
- Con artist
Preferred solution: Full refund
User's recommendation: Don't use
Nashville, Tennessee
Person
I need to speak with a person too complex for chat or email. This is not helpful. I need to speak with a supervisor at this point.
- Lousy customer service
Preferred solution: Deliver product or service ordered
User's recommendation: Don’t buy on google store poor customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerGoogle has wrong contact morrismathisjr@***.com@***.com account
- - Google has the wrong phone number on my account mrrsmathis@***.com.
- - The number 940-453-**** is incorrect and I need it corrected to get recovery info.
google has the wrong phone number on my account mrrsmathis@***.com (940)453-**** is incorrect for that account that I need corrected so that I can get recovery information to add correct number on that account how do I get that changed to correct phone number
User's recommendation: Be they didn't deliver my items and left no pictures of the delivery that driver posted delivered which I didn't receive
Dearborn, Michigan
Account on hold
I want to talk to support person I need a phone number to Google support. Why can't I get the phone number to Google play
- Cant connect to person
Preferred solution: To add a new credit card number to my account so I can buy noon 360
User's recommendation: Company sucks
New York, New York
Scam site
I am very disappointed with Google. I have IPhone and any time there is problem it goes very smoothly
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Verified Reviewer |
Milwaukee, Wisconsin
Frustrating trying to make purchase using Google store
- - Nest discount via email is for Gen 4.
- - Gen 1/2 no longer supported.
- - Google Store declines payment; wants callback and human help.
I do not want to even give my experience one star! Trying to use the Google nest discount from email because they no longer support gen 1 or 2 so wanting to buy gen 4 nest thermostat.
Google store declines payment... call my back and not at their end.
Google... I need to talk to human please!
- What read above
- No human customer service
Preferred solution: I want to make purchase using email discount!
User's recommendation: Good luck!
New York, New York
Cannot use gift card
Can't redeem gift card purchase for Google Play gift card and says $0 balance when loaded into my device wallet.
- Fake marketing facade
User's recommendation: Don't buy gift card for Google purchases
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: 25% discount was not given even I am Google One 200 GB Member and purchased Google Pixel 10 Pro XL phone from Google Store. Requesting for 25% refund of US $ 1398.14.
- - Did not receive a 25% discount despite a 200GB Google One membership.
- - Phone support was unavailable and the issue was not resolved.
Regret. None at this time.
Did not get a 25% discount when I purchased my Google Pixel 10 Pro XL phone even though I have a 200GB Google One membership. I tried to call Google Store customer service with no luck.
I was transferred to this customer review page, asking me where the issue was resolved. There was no one to attend to my issue on the phone call, and I am being asked to write the review without even having my issue listened to.
- Good google products
- Issue was no resolved
- Robotic chat does not resolve the issues
- No customer service representative available to speak
Preferred solution: Full refund
User's recommendation: No unless I am attended and the needful is done
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