Google Store
Google Store Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Google Store has 1.6 star rating based on 362 customer reviews. Consumers are mostly dissatisfied.
6% of users would likely recommend Google Store to a friend or colleague.
- Rating Distribution
Pros: Good products, There is no pro, Great quality.
Cons: Terrible customer service, No human customer support, Customer support is atrocious.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Google Store has 1.6 star rating based on 362 customer reviews. Consumers are mostly dissatisfied.
6% of users would likely recommend Google Store to a friend or colleague.
- Rating Distribution
Pros: Good products, There is no pro, Great quality.
Cons: Terrible customer service, No human customer support, Customer support is atrocious.55% of users think that Google Store should improve its Customer Service.
50% of users say that they won't use Google Store in the future for similar services or products.Recent recommendations regarding this business are as follows: "Don’t get google phone", "Beware! Google", "Don't use this new bot. Talked 2 min taken all my money. Not even sure exact amount. Had purchase 2 cards same night to make purchase and bot took remaining funds. Don't try it. Been since March still taking money", "Don't use Google asztra rip off steals all cash", "DON'T PURCHASE GOOGLE PLAY CARDS".
Most users ask Google Store for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Google Store Reviews
"Jathavathmahesh@***.com"
The Google account has been disabled. Please request my Google support. Please update my email ID, jathavathmahesh@***.com. Also, update my phone number,...
"Factory resetting my Chromebook"
They did not help me what's so ever I got a bot not a live person. When I call customer service I prefer to have a live person and I cant go online when I cant...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Elizabeth City, North Carolina
Unauthorized payment
Numerous unauthorized transactions and you still are taking money out of my account when I didn't authorize any of them.i need someone to contact me back asap to resolve this issue this is not acceptable what so ever there's alot of money that's been taken out of my account with out my authorization
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerGift card purchase. Can't use balance.
I purchased a $10.00 gift card and added it to my balance. It said successfully added.
I went to make a purchase, and it said you can't use this form of payment anymore. I can see the balance sitting there.
Preferred solution: Use my balance and some extra points for the inconvenience.
User's recommendation: DON'T PURCHASE GOOGLE PLAY CARDS
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerGoogle store app has devices that where purchased on my acct
I did not order any of these devices pixel phone tablets security cameras fitbit watches ear buds please call me 575-909-****
Preferred solution: I don't know what I lost out this froud so I dnt know what I'm looking at please call me 575-909-3704
User's recommendation: Call e first before any transactions go throw
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
New York, New York
Violation
Someone posted pictures of nails and tagged it to my barbershop. Now I have nail pictures on my google account, when customers search.
Google took down 10 pics, but there are still two pics left.
I contacted google multiple times, but no response. At this point I am losing business because of this.
https://lh3.googleusercontent.com/gps-cs-s/AC9h4npxa89cETv_j1fSrQ2Nu4iMTYN4AdT3kaEWRLjgijT_EUEU2y-z89kBxduT1zfzTAz8FYNVpb_d7UHjQCTRfN-tKiGEDGKvpwoS_4V7fYKbMT2yj7SLNcshcy1aMyOO5ESbpX5g=s780-w780-h624-n-k-no
https://lh3.googleusercontent.com/gps-cs-s/AC9h4nqDl23OLO5H207ne6TZdnAFMRe3TTSEzVeK2q_jov84AdsOeXMm7zy886Q_yzPBc9yEnp_s6aMb4Tmq7CVCFcP2KwLjqg8tCAdlXOINF7rs5hKUvViidgOOManOHmEY6uHMOXAA=s789-w789-h624-n-k-no
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDispute a charge
There never was a customer service agent to speak to. I called numerous times.
They never responded to emails and they sent back one email stating there wasn't anything reported to them... Liars!!!
I have screenshots of all communication. I am no longer purchasing anything from Google or using any of their apps.
I have made several attempts to notify Google by phone and through email. Still no response
There is an unauthorized charge on my account from an app that I inquired about. I unsubscribed from the app the same day and have screenshots confirming from Google and the app.
Google still charged me. I have been trying to get a hold of Google for two days to inquire about my dispute, and it's impossible!
Preferred solution: Full refund
User's recommendation: Beware! Google
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer42 weeks I have been trying to find somebody to help me with a stupid google tiktok and get it to stop charging my bank and i'm getting a run around
You are charging me for Google TikTok every single day and my bank has to keep blocking it. I never ordered anything from TikTok.
- Google is good without tiktok
- Something with google and tiktok that caused the problem
Preferred solution: Full refund
User's recommendation: I don't go too I don't ask him nothing don't do nothing
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
New York, New York
Phone stop working
Problem never solved hard to contact people
Phone stopped working, not turning on or charging. Please respond ASAP with what I should do about this situation. Thank you.
User's recommendation: Don’t get google phone
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPorch Pirate
I ordered a new Pixel as a gift and it was stolen (the delivery service placed the product behind my building by the trash cans, no where near my porch). I provided what proof I could and because it was technically delivered to the correct address they "couldn't do anything." I requested for them to wait for the device to be registered so they could see who activated it and see it was not the intended user. They said their decision was final and I am out $700 with no replacement, refund, or satisfaction.
- Easy website to navigate
- Customer service is very basic with less than the bare minimum being provided by their policy
Preferred solution: A replacement
User's recommendation: Buy the product from a third party, not directly through Google
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIncompatible product and awful customer service
I bought a watch strap for my Pixel Watch. The website stated that it was compatible, but it was not.
It almost got jammed on my watch and the clip was too big. I emailed the support team who seemed to think my issue was that I'd bought a strap that did not fit my wrist - this was not the problem. I tried to get them to update the site to reflect that it's not compatible with that watch - they ignored me.
I received extremely frustrating, circular responses. I'm still waiting for my refund after receiving confirmation that the watch strap, which I sent back, has been received by them.
- Customer service is terrible
- Dont care if they make a mistake
Preferred solution: Apology
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerStore order received incomplete
I was unable to contact google store about the issue. There is no one to talk to.
the issue is a purchased a smart phone but was delivered an empty box.
The only action I could take was to take the problem to the credit card company for review. That's what I did.
Ordered Pixel 9a with trade-in. Received and opened the package. Inside the top flap, there is a message: 'Your trade-in starts here. Look for your kit under the device.' Big problem!!! No device. No Pixel 9a.
There was no new phone in the package.
There is no way to talk to anyone at the Google Store. You can contact via email, and then you are put through a sequence of steps to resolve a problem. You are asked to choose from a set of items. The items do not include STORE RECEIVED INCOMPLETE, but do include OTHER, which starts you back to step one.
In addition, I continued to receive emails saying the package was delivered, leaving me to believe that the Pixel 9a just came in a separate delivery. No chance, no package, no way to call the Google Store.
- Good products
- No customer service support
Preferred solution: Deliver product or service ordered
User's recommendation: Stay away from google.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPlaystore
This number is no longer valid, and the new number they give has too many digits. Don't waste your time.
Preferred solution: Help fixing my account
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIs there a way to Get My YouTube channel Unbanned
Basically YouTube terminated My YouTube channel For No Reason On The 31 Can you please contact YouTube and ask them what I did wrong And If there Is A Way To Get My YouTube channel UnTerminated
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Paterson, New Jersey
Harassment
The Gmail accounts sim.deckers@***.com and babu.deckers@***.com. Can you please make him stop?
I had to activate a VPN so that person doesn't track me.
I don't want the emails to go to spam because I'll still see them. I want him to stop emailing me.
Arlington, Texas
Refund
This did not help this did not help this did not help this did not help this did not help this did not help
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRetreive deleted email asap please
i was trying to retrieve email that did not transfer when i whiched phones it completely deleted
Please, I need a live person. 917-500-****.
I need to get back deleted email. When I switched my phone to another phone and I took it off my Apple iCloud, it's gone.
- Keeps a lot og mail compatiable with almost all devices
- Cant speak to live person
Preferred solution: my deleted email back
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHelp with a game
Help help help help help help help I need to talk to a live person!!! Help help help help help help help
- No help
Preferred solution: l need help with Klondike game.
User's recommendation: Don't bother cuz they suck with customer service
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