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Resolved: My music

Google Store - My music
Update by user Oct 21, 2020

Company fixed the issue and I have been provided with full refund. I would like it money to go back on credit card please and thank you.

Original review posted by user Oct 21, 2020
Lost about 400$in music don't have it in more sad
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Resolved
ID
#2239614 Review #2239614 is a subjective opinion of poster.
Service
Google Store Customer Care
Pros
  • Lost music
Cons
  • Love music
Loss
$400
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Why is my order from Google store been cancel

Hi, I place order on Nov 23 with Order # GS.6524-83**-**73 and the next day I got an email saying that the order been cancel. Can anyone help me with it? I dont want to miss the Black Friday sales. Thank you, Helen
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ID
#3095569 Review #3095569 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

Need to purchase a phone

Never Thought buying a phone would be so difficult wish the times of talking with a human would come back, this is terrible Im trying to bur Christmas gifts and I cant even speak with a person. Definitely going to apple To buy devices now. Ella kajoyan Very upset at googles nom existent customer service
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ID
#3091453 Review #3091453 is a subjective opinion of poster.
Preferred solution
Price reduction
New Reviewer

Why my order was cancelled?

I need to speak with a customer support representative immediately please, you can reach me at 719-402-****. Thanxvery much.
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ID
#3088072 Review #3088072 is a subjective opinion of poster.
Loss
$22
Preferred solution
Deliver product or service ordered
New Reviewer

Having issue with my google play card

Google Store - Having issue with my google play card
Having issue with my google play card I just bought it with my last cash and I need the money urgently
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ID
#3086405 Review #3086405 is a subjective opinion of poster.
Location
New Orleans, Louisiana
Loss
$50
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Lousy customer service

Google Store - Lousy customer service
My Nest Learning thermostat went out right after 2 year warranty. I had called tech support and after coming to conclusion it was shot, they told me to call Google Store and ask for a promotion on the front part which is all I needed since I was already set up for it. The number they gave me was not the store. Every time I called tech support I was given a different number. None of them gave me Google Store. I tried looking on line. There is no number to talk to a live person. I finally went to Home Depot and bought the whole thing.

User's recommendation: Don't buy Google Nest thermostats.

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ID
#3085441 Review #3085441 is a subjective opinion of poster.
Loss
$150
Preferred solution
Let the company propose a solution

Customer service stinks

I've heard nothing and still have not received by phone. Sitting in a warehouse 30 minutes away for weeks now. Google apparently knew there were delays at this particular site and still chose to use the company for shipping and chose not to give me a heads up there could be a delay. No word from them at all.

User's recommendation: Do not order phones from Google store.

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ID
#3079362 Review #3079362 is a subjective opinion of poster.
Location
Kent, Washington

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New Reviewer

Google lost my order and didn't resend or refund

Google Store - Google lost my order and didn't resend or refund
Google Store - Google lost my order and didn't resend or refund
Google Store - Google lost my order and didn't resend or refund
Google Store - Google lost my order and didn't resend or refund
I ordered the new phone and case on Oct 19. The case will be delivered by UPS Mail Innovations. (UPS picks up the package and gives it to USPS for the last mile delivery.) The last tracking information shows that UPS delivered the package to USPS on October 31, however USPS showed waiting to receive the package and apparently the package was lost. When I tried to contact Google, they only set up online chat and email consultation. I had to wait for more than one day for each email reply. First, I was told that the information update was slow, and the package was in delivery. After repeated communication. Finally, I was told that they were investigating and asked me to wait. When I chose to chat online, I had to wait more than an hour each time to start a conversation. But the answer I can get is still to wait. When I asked to resend the package for me, I was rebuffed and even forced to shut down the conversation. So far they have not resent or refund me.

User's recommendation: For the security of your orders, don't buy products from Google Store.

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ID
#3073931 Review #3073931 is a subjective opinion of poster.
Cons
  • Customer support is atrocious
Preferred solution
Full refund
New Reviewer

My order never arrived and no one reachable from Google store

My Pixel 6 pro never arrived and no one reachable from Google store to talk. However, very un perfesional service.
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ID
#3073930 Review #3073930 is a subjective opinion of poster.
Pros
  • Good products

Lock card

I purchased the gift card today and it said send me more details as I tried to redeem the gift card.
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ID
#3073260 Review #3073260 is a subjective opinion of poster.
Location
Dallas, Texas
New Reviewer

Poor customer service and LACK OF COMMUNICATION.

poor customer service and LACK OF COMMUNICATION. paid for warranty and now i can not get my phone replaced because GOOGLE STORE has my name registered with another phone that i NEVER purchased.

User's recommendation: dont purchase from them.

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ID
#3069448 Review #3069448 is a subjective opinion of poster.
Loss
$599
Preferred solution
i want my information updated to the correct phone.
New Reviewer

Lost or stolen order

Hi, Purchased a pixel 6 back on oct 30th 2021. Ontrac updated status on arrival of the recent purchase of a pixel 6 to arrive on Nov 6th. Estimate delivery is on Nov 6th later that evening after arrival at their San Jose facility. However, no phone arrived that evening and there are so many delays after that, now estimated delivery is adjusted again on Nov13th. They ask me to talk to Google to request for a resolution. Can n you help? Not sure if it is lost now. Ontrac Tracking: C117644****9151 Order#: GS.9875.1025.2516 Thanks, Albert 408-835-****
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ID
#3061929 Review #3061929 is a subjective opinion of poster.
Location
Milpitas, California
Loss
$764
Preferred solution
Deliver product or service ordered

No communication

Address changed and package delivered..............................................................................
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ID
#3061025 Review #3061025 is a subjective opinion of poster.
Location
Kingston, Kingston

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Verified Reviewer
New Reviewer

Wrong Deliver Date Order number GS.3947-06**-**19

Hi I order some cameras at google store, I only bought them since it was mentioned that they will arrive on Nov 4 or 5 ,I paid extra in order to arrive on time. If they were not able to arrive on time I was not able to order them since I was flying out on Sunday Nov 7th. I receive an email stating Your order has been delayed but no option to cancel it. I need a refund of my order since I have already departed Houston. Best Rafael

User's recommendation: Do not buy at Google Store, impossible to talk to a human being if you have any problem.

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ID
#3058613 Review #3058613 is a subjective opinion of poster.
Location
Lima, Lima
New Reviewer

Store credit

Want to use my store credit to pay for my storage account which I pay for every month by credit card. Thanks
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ID
#3054759 Review #3054759 is a subjective opinion of poster.
Pros
  • Great products
  • Nice value for money
Cons
  • Deliberately prevent you reaching customer service
Preferred solution
Use the credit

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Google assistant not working

Google Assistant still isn't working, and a representative haven't called me back for 1 hour. Ok that's it
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ID
#3051955 Review #3051955 is a subjective opinion of poster.
Location
Irvington, New Jersey

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