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What is your customer experience with Google Store?

Google Store Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Google Store has 1.6 star rating based on 362 customer reviews. Consumers are mostly dissatisfied.

  • 6% of users would likely recommend Google Store to a friend or colleague.

  • Rating Distribution
  • Pros: Good products, There is no pro, Great quality.
    Cons: Terrible customer service, No human customer support, Customer support is atrocious.

View full overview ›

Media from reviews

Google Store - Not sure how to claim my warranty
Google Store - ViolationGoogle Store - Violation - Image 2Google Store - Gift card purchase. Can't use balance.Google store app has devices that where purchased on my acctGoogle store app has devices that where purchased on my acct - Image 2Google store app has devices that where purchased on my acct - Image 3
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Top Google Store Reviews

Positive Review

"Jathavathmahesh@***.com"

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The Google account has been disabled. Please request my Google support. Please update my email ID, jathavathmahesh@***.com. Also, update my phone number,...

Critical Review

"Factory resetting my Chromebook"

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They did not help me what's so ever I got a bot not a live person. When I call customer service I prefer to have a live person and I cant go online when I cant...

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Ilario Veh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Elizabeth City, North Carolina

Unauthorized payment

Numerous unauthorized transactions and you still are taking money out of my account when I didn't authorize any of them.i need someone to contact me back asap to resolve this issue this is not acceptable what so ever there's alot of money that's been taken out of my account with out my authorization

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Monica j Gzx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Gift card purchase. Can't use balance.

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Google Store - Gift card purchase. Can't use balance.

I purchased a $10.00 gift card and added it to my balance. It said successfully added.

I went to make a purchase, and it said you can't use this form of payment anymore. I can see the balance sitting there.

View full review
Loss:
$10

Preferred solution: Use my balance and some extra points for the inconvenience.

User's recommendation: DON'T PURCHASE GOOGLE PLAY CARDS

Amanda O Cpn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Google store app has devices that where purchased on my acct

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I did not order any of these devices pixel phone tablets security cameras fitbit watches ear buds please call me 575-909-****

View full review

Preferred solution: I don't know what I lost out this froud so I dnt know what I'm looking at please call me 575-909-3704

User's recommendation: Call e first before any transactions go throw

Giuseppe A Mxm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker New York, New York

Violation

Google Store - Violation
Google Store - Violation - Image 2

Someone posted pictures of nails and tagged it to my barbershop. Now I have nail pictures on my google account, when customers search.

Google took down 10 pics, but there are still two pics left.

I contacted google multiple times, but no response. At this point I am losing business because of this.

https://lh3.googleusercontent.com/gps-cs-s/AC9h4npxa89cETv_j1fSrQ2Nu4iMTYN4AdT3kaEWRLjgijT_EUEU2y-z89kBxduT1zfzTAz8FYNVpb_d7UHjQCTRfN-tKiGEDGKvpwoS_4V7fYKbMT2yj7SLNcshcy1aMyOO5ESbpX5g=s780-w780-h624-n-k-no

https://lh3.googleusercontent.com/gps-cs-s/AC9h4nqDl23OLO5H207ne6TZdnAFMRe3TTSEzVeK2q_jov84AdsOeXMm7zy886Q_yzPBc9yEnp_s6aMb4Tmq7CVCFcP2KwLjqg8tCAdlXOINF7rs5hKUvViidgOOManOHmEY6uHMOXAA=s789-w789-h624-n-k-no

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Jamie M Mga

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Dispute a charge

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Updated by user Jun 14, 2025

There never was a customer service agent to speak to. I called numerous times.

They never responded to emails and they sent back one email stating there wasn't anything reported to them... Liars!!!

I have screenshots of all communication. I am no longer purchasing anything from Google or using any of their apps.

Updated by user Jun 01, 2025

I have made several attempts to notify Google by phone and through email. Still no response

Original review May 30, 2025

There is an unauthorized charge on my account from an app that I inquired about. I unsubscribed from the app the same day and have screenshots confirming from Google and the app.

Google still charged me. I have been trying to get a hold of Google for two days to inquire about my dispute, and it's impossible!

View full review
Loss:
$60

Preferred solution: Full refund

User's recommendation: Beware! Google

Freedom G Wvb

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

42 weeks I have been trying to find somebody to help me with a stupid google tiktok and get it to stop charging my bank and i'm getting a run around

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Google Store - 42 weeks I have been trying to find somebody to help me with a stupid...
Contains 1 confidential file for company representatives

You are charging me for Google TikTok every single day and my bank has to keep blocking it. I never ordered anything from TikTok.

View full review
Loss:
$2
Pros:
  • Google is good without tiktok
Cons:
  • Something with google and tiktok that caused the problem

Preferred solution: Full refund

User's recommendation: I don't go too I don't ask him nothing don't do nothing

Renee B Lke

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker New York, New York

Phone stop working

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Updated by user Jun 03, 2025

Problem never solved hard to contact people

Original review Jun 02, 2025

Phone stopped working, not turning on or charging. Please respond ASAP with what I should do about this situation. Thank you.

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User's recommendation: Don’t get google phone

Larissa V Aht

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Porch Pirate

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Google Store - Porch Pirate
Contains 1 confidential file for company representatives

I ordered a new Pixel as a gift and it was stolen (the delivery service placed the product behind my building by the trash cans, no where near my porch). I provided what proof I could and because it was technically delivered to the correct address they "couldn't do anything." I requested for them to wait for the device to be registered so they could see who activated it and see it was not the intended user. They said their decision was final and I am out $700 with no replacement, refund, or satisfaction.

View full review
Loss:
$700
Pros:
  • Easy website to navigate
Cons:
  • Customer service is very basic with less than the bare minimum being provided by their policy

Preferred solution: A replacement

User's recommendation: Buy the product from a third party, not directly through Google

Clare D Qrc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Incompatible product and awful customer service

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Google Store - Incompatible product and awful customer service
Google Store - Incompatible product and awful customer service - Image 2

I bought a watch strap for my Pixel Watch. The website stated that it was compatible, but it was not.

It almost got jammed on my watch and the clip was too big. I emailed the support team who seemed to think my issue was that I'd bought a strap that did not fit my wrist - this was not the problem. I tried to get them to update the site to reflect that it's not compatible with that watch - they ignored me.

I received extremely frustrating, circular responses. I'm still waiting for my refund after receiving confirmation that the watch strap, which I sent back, has been received by them.

View full review
Cons:
  • Customer service is terrible
  • Dont care if they make a mistake

Preferred solution: Apology

THOMAS B Day

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Store order received incomplete

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Updated by user May 10, 2025

I was unable to contact google store about the issue. There is no one to talk to.

the issue is a purchased a smart phone but was delivered an empty box.

The only action I could take was to take the problem to the credit card company for review. That's what I did.

Original review Apr 19, 2025

Ordered Pixel 9a with trade-in. Received and opened the package. Inside the top flap, there is a message: 'Your trade-in starts here. Look for your kit under the device.' Big problem!!! No device. No Pixel 9a.

There was no new phone in the package.

There is no way to talk to anyone at the Google Store. You can contact via email, and then you are put through a sequence of steps to resolve a problem. You are asked to choose from a set of items. The items do not include STORE RECEIVED INCOMPLETE, but do include OTHER, which starts you back to step one.

In addition, I continued to receive emails saying the package was delivered, leaving me to believe that the Pixel 9a just came in a separate delivery. No chance, no package, no way to call the Google Store.

View full review
Pros:
  • Good products
Cons:
  • No customer service support

Preferred solution: Deliver product or service ordered

User's recommendation: Stay away from google.

Carl H Vks

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Playstore

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This number is no longer valid, and the new number they give has too many digits. Don't waste your time.

View full review

Preferred solution: Help fixing my account

Titanspeakerman

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Is there a way to Get My YouTube channel Unbanned

Basically YouTube terminated My YouTube channel For No Reason On The 31 Can you please contact YouTube and ask them what I did wrong And If there Is A Way To Get My YouTube channel UnTerminated

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Maison A Agr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Paterson, New Jersey

Harassment

Contains 2 confidential files for company representatives

The Gmail accounts sim.deckers@***.com and babu.deckers@***.com. Can you please make him stop?

I had to activate a VPN so that person doesn't track me.

I don't want the emails to go to spam because I'll still see them. I want him to stop emailing me.

View full review
Aishia Swd
map-marker Arlington, Texas

Refund

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This did not help this did not help this did not help this did not help this did not help this did not help

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Latoisha D Szo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Retreive deleted email asap please

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Updated by user May 13, 2025

i was trying to retrieve email that did not transfer when i whiched phones it completely deleted

Original review Apr 28, 2025

Please, I need a live person. 917-500-****.

I need to get back deleted email. When I switched my phone to another phone and I took it off my Apple iCloud, it's gone.

View full review
Pros:
  • Keeps a lot og mail compatiable with almost all devices
Cons:
  • Cant speak to live person

Preferred solution: my deleted email back

Nicol C Bfn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Help with a game

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Help help help help help help help I need to talk to a live person!!! Help help help help help help help

View full review
Cons:
  • No help

Preferred solution: l need help with Klondike game.

User's recommendation: Don't bother cuz they suck with customer service

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