Contact Google Store Customer Service
How to Reach a Person at Google Store
Toll-Free Number:
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1-866-450-5185
Customer Service:
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1-650-253-0000
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1-833-668-3242
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1-855-836-3987
Google Store Emails:
Google Store Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
| Most Popular Google Store Phone Number | 1 (650) 253-0000 |
| Average Hold Time | 00:02:45 |
| Average Calls duration | 2 minutes |
| Most Popular Google Store Email Address | support@google.com |
| Google Store Live Agent Availability | 8% of callers successfully reach a real person |
| Issue Resolution Rate | Low (9% reported full resolution) |
| Google Store Customer Service Rating | 3.8 out of 5 |
| Overall Customer Sentiment | Mostly neutral |
| Contact Method Distribution | 81% phone, 19% email |
| Common Reasons for Contact | Product/ service, request for information and account |
| Customer Effort Score | High Effort |
| Prepare before the call to Google Store | First and last name, email or phone number |
Contact Information
Google Store Website:
Google Store Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours:
Monday - Friday: 09:00am - 20:00pm (EST)
Mailing Address:
Legal Department – Google Store Arbitration
c/o Corporation Service Company
2710 Gateway Oaks Drive, Suite 150N
Sacramento, CA 95833
Summary of Google Store Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Google Store?
Product/ Service Question:
- “Settings app not working”
- “Promo not working”
- “Order pixel 10a 9 days ago product not shipped yet”
Request for Information Question:
- “About a order”
- “I need help”
- “Question about first time ever buying an ACTU oogle phone”
Account Question:
- “Google account”
- “Hacked account”
- “My phone is locked”
Payments and Charges Question:
- “Charge”
- “Need a receipt”
- “Need copy of receipt purchased thru Google store”
Shipping and Delivery Question:
- “Cannot recieved any emails”
- “Didn't receive my order”
- “Delivery is delayed and asking to wait for items to reach ware house”
Return/ Replace Question:
- “Return my phone”
- “Return google nests and buy new ones”
- “I’m pissed about incorrect product delivered”
Refund Question:
- “Refund”
- “I didn’t get my refund”
- “Refund on a order & return order”
Cards Question:
- “Cannot use gift card”
- “Trouble with Google play card that I purchased today”
- “I bought online gift card and I cannot download to my account”
Activation/ Cancellation Question:
- “Cancel apple TV subscription”
- “I want to cancel my subscription but it seems to be very difficult”
- “Cancel payment”
Staff Question:
- “Where service centre in bihr?”
- “A service I didn't pay for”
- “Customer service”
Website/ Application Question:
- “Installing a sim card”
- “Google fiber installation in neighborhood left oil and grease in street in front of house”
- “Google store app has devices that where purchased on my acct”
Employment Question:
- “1099”
Other Question:
- “Phone mai dekitk”
- “I accidentally about $200 worth of Google Play and I don't use Google Play”
- “Suscription issues”
Compare Google Store Customer Service To
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