Google Store
Reviews and Complaints
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Verified ReviewerResolved: Avoid Trade In
Company fixed the issue and I have been provided with partial refund.
Following an extended interaction, including reporting the company to Trading Standards, Google agreed to provide the trade in payment but in the form of Google Store credits.This is certainly an improvement from their original response, but has still left me out of pocket.If you find yourself in a similar position ask Google for information on the Advanced Dispute Resolution process.
- Great products
- Poor trade in service
Preferred solution: Apology
Ask about pixel 7 phones
Preferred solution: Deliver product or service ordered
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Not honoring warranty
Company fixed the issue and I have been provided with product replacement.
Issue with a blue line
Preferred solution: Replacement of a new phone
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWith out upgrade directly amount deduction
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNest product
User's recommendation: Avoid like the plague
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerService centre not accepting my pixel 5a device
Preferred solution: Deliver product or service ordered
My new phone isn't charging or turning on
- Terrible customer service
Preferred solution: Full refund
This phone is a fire Hazzard don't buy this product ever
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUpgrade
Preferred solution: Exchange a pixel 6a for a pixel 7 and pay the difference.
Google Store Order Problems
User's recommendation: Do not order any google products
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Chicago, IllinoisI would like to pay my bill and I am computer illiterate
Google Pixel 6a display damage
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Ferndale, WashingtonI placed my order the beginning of December. He said it was gonna be here by the 16th or around there but it never showed up. I get to contact somebody by text message or however that works. I gave th
User's recommendation: Stay away from google store
Cannot redeem my Google Play card balance
Preferred solution: To be able to use my prepaid Google Play card!!
User's recommendation: Do NOT purchase any Google Play cards!! That's MY PERSONAL recommendation!!
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