Carol Bcn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Columbus, Ohio

Bluetooth

The phone call was horrible they said they were closed. I didn't talk to any live person. How do you contact a live person
View full review
Cheryl S Ibq

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Google Store's Preferred Care Option - they can cancel insurance without notifying you

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Google Store's Preferred Care Option - they can cancel insurance without notifying you
In February, 2023, I purchased a Google Pixel 7 Pro 256 gb phone along with Preferred Care insurance. 2 weeks ago, I went to make a claim for the phone which was damaged beyond repair during a hike. After almost 2 weeks of "looking into it," I was advised that my Preferred Care was canceled by the "card payment" - This is not true because I opted to have the purchased through Google's own financing. There was no card. Also, they have no record of me canceling the insurance and no record of notifying me that the insurance was canceled. And yet, they are currently telling me that there is nothing they can do. What a scam and horrible customer service. I do not recommend purchasing through Google Store or purchasing Preferred Care
View full review
Loss:
$980

Preferred solution: Replacement as provided by Preferred Care insurance

User's recommendation: Do not buy Preferred Care through Google Store

Tejinder Deep K

My phone needs repair

Google Store - My phone needs repair
Phone's screen got damaged due to fall and needs a repair. Why no spare parts are easily available for its repair?
View full review
Cons:
  • Poor customer service management

Preferred solution: Give me repair surety or provide me reimbursement

Anonymous
map-marker Wilmington, North Carolina

You suck

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
That's is the worst only store that exists and gives apps. It lets ppl just you for subscriptions free you cancel them. Then you contact them and they promise to cancel it but still let them charge and they never refund you the money. Google is a huge scam and they must get something out of it since they let people scam you.
View full review

User's recommendation: Avoid it

Ronald L Fqh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Boulder, Colorado

Pixel A6 stolen. Hacked, monitored, stalked, posted

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
The human customer was okay. Once back to the customer support line to be rerouted I was looped around and hung up on. Instead of buying things for google that don't make sense "nap rooms" you should more on shore employees to pick up the phone.
View full review
Naje C

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

When will my item be shipped

I would like to talk to a representative I couldn't speak to anybody nobody never answered the phone I have a warranty
View full review

Preferred solution: Deliver product or service ordered

Debra H Fta
map-marker Mountain View, California

Billing

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Updated by user Sep 23, 2023

I still haven't received a refund and I haven't heard from them. Just somebody asking for $5 to talk to a lawyer when I'm on a complaining about $2.11 a month

Original review Sep 16, 2023
I was being charged each month for something I didn't order. I just want to cancel off of my account. My checking account. And also I don't want my account staying on your website. I want it removed and I want to refund for the money that I already paid. Thank you
View full review
Loss:
$10
Cons:
  • Money for my account when not instructed to

Preferred solution: Full refund

User's recommendation: I'm happy customer being billed and fairly

Sabian Bhs

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Saukville, Wisconsin

Phone issues

You have a piece of junk Google Pixel 7 Pro and it should be taken from purchase due to it really sucks and the customer service is just as bad and why is it you can't get a hold of an actual person for service issues, I am extremely disappointed with the whole process of getting my phone issues resolved
View full review

User's recommendation: Don't buy your phone

Regina D Sbd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Question before I make purchase

I can't get any one on phone they have a lot of phone numbers and you can't reach any one. I am trying to make a purchase and one items says it free but it keeps ringing up $25.00.
View full review
Resolved
Richard F Kfd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker San Mateo, California

Resolved: Cannot get an answer in a reasonable time frame;

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Updated by user Jul 27, 2023

Company resolved the issue.

Original review Jun 27, 2023
Tablet purchased was to be shipped for receipt on June 22 or 23, 2023. Its Jun 27th and nobody can tell me where my Table is. Very frustrating. Tried to find a phone number to call, to no avail. Only access so far is an email with Google customer rep Rose, who has no information and keeps saying my issue has been sent to another department for research - has been 4 days, no resolution.
View full review
Loss:
$747
Pros:
  • Ease of purchase good product descriptions
Cons:
  • Cannot speak to a live customer service person

Preferred solution: Deliver product or service ordered

Zachary R Kxg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Transcripts of a death threat

Tried to get transcripts of a call where a owner of a local business threatened my landlord fe but was unable to talk to a real person or navigate to the right department with opportunities provided
View full review

Preferred solution: Transcripts of the damn call to Stromberg burgers of Traverse City Michigan

User's recommendation: Don't buy the pixel phone. Go with someone who offers live real person support

Tammy K Szl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Dissatisfied

Updated by user Oct 14, 2023

google phone still not working right

Original review Sep 08, 2023
i hate this google phone , i will never buy another one . i tried settings , still doing it . and now it lacks to do anything ...it causes me to have anxiety and stresses me out ...
View full review

Preferred solution: Apology

User's recommendation: research your band of phone

Debby P Wxe

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Google shopping guarantee

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
A picture of a container of pencils is featured on the store website, but I received a single pencil instead of the container. I ordered 6 containers. When I got the 6 pencils instead of 6 containers of pencils, I asked for a refund. Company sent a label and issued refund for 6 pencils and tax, but not shipping cost. Google shopping guarantee states that I receive refund of item, tax and shipping.
View full review
Loss:
$13

Preferred solution: Full refund

Jarrel Pva

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Jaipur, Rajasthan

Need to change number on my Google account

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Kafi time se mere Google per number add Nahin ho rahe hain yah Mere business number hai hair weak service
View full review
Anonymous
map-marker Pune, Maharashtra

I can't download dating apps on my phone

Google Store - I can't download dating apps on my phone
Ksjsjsjsjsjkskaoaosjksjsjsjsjsjshsjsjjsjsjsjsjskosnsobsjwbownsowbowbwobwowbwowbowbwowbowbwowbwowbwowbowbwjwbosbsosbosbwowne
View full review

User's recommendation: Plz solved

  • 1
  • ...
  • 3
  • 4
  • 5
  • 6
  • 7
  • ...
  • 36